Terms of service

Terms of Service – Rasoi Xpress

Last Updated: 25.02.2026

Welcome to Rasoi Xpress (“we”, “our”, “us”). These Terms of Service govern your use of our website www.rasoixpress.com and the services offered through our cloud kitchen and delivery operations. By accessing or placing an order through our website, you agree to be bound by these terms.

1. About Rasoi Xpress

Rasoi Xpress is an online restaurant and cloud kitchen brand offering freshly prepared food delivered directly or through authorized food delivery partners.

All meals are prepared upon order confirmation to ensure freshness and quality.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age, or using the service under supervision of a parent or guardian.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

3. Orders & Acceptance

  • All orders are subject to acceptance and availability.

  • Once an order is placed and confirmed, food preparation begins immediately.

  • Rasoi Xpress reserves the right to refuse or cancel any order due to operational, technical, or unforeseen circumstances.

4. Pricing & Payments

  • All prices listed are in Indian Rupees (INR) and inclusive/exclusive of applicable taxes as mentioned.

  • Prices and menu items may change without prior notice.

  • Payments can be made through approved online payment methods available at checkout.

  • Orders will be processed only after successful payment confirmation (except where COD is enabled).

5. Delivery Services

  • Deliveries may be fulfilled directly by Rasoi Xpress or through third-party logistics and food delivery partners.

  • Delivery times are estimated and may vary due to traffic, weather, or operational conditions.

  • Customers are responsible for providing accurate delivery details.

6. Cancellations & Refunds

  • Cancellation and refund requests are governed by our Refund Policy, available on the website.

  • Orders once prepared may not be cancelled.

  • Orders placed through third-party platforms must follow their respective policies.

7. Food Quality & Consumption

  • Our food is freshly prepared and intended for immediate consumption.

  • Customers are advised to consume food soon after delivery.

  • Rasoi Xpress shall not be responsible for quality issues arising from delayed consumption or improper storage after delivery.

8. Allergies & Dietary Information

  • While we maintain high hygiene standards, our kitchen handles ingredients including dairy, wheat, nuts, and spices.

  • Customers with allergies or dietary restrictions should contact us before ordering.

  • Rasoi Xpress shall not be liable for allergic reactions unless caused by incorrect product delivery.

9. Intellectual Property

All content on this website including logos, brand names, images, menu descriptions, and designs are the intellectual property of Rasoi Xpress and may not be copied or used without written permission.

10. Limitation of Liability

Rasoi Xpress shall not be liable for:

  • Delivery delays caused by external factors

  • Indirect or incidental damages

  • Issues arising from third-party delivery partners beyond our control

Our total liability shall not exceed the value of the order placed.

11. User Conduct

You agree not to:

  • Misuse the website or attempt unauthorized access

  • Provide false information

  • Engage in abusive or fraudulent activity against staff or delivery partners

12. Modifications to Service

We reserve the right to modify menu offerings, pricing, delivery areas, or services at any time without prior notice.

13. Governing Law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

14. Contact Information

For any queries regarding these Terms:

Rasoi Xpress
🌐 www.rasoixpress.com
📧 sales@vegcrop.in
📞 +91 8169109052

VegCrop Agro Products Pvt Ltd